Frequently Asked Questions

1. About this programme

This programme is a digital wellbeing and habit-change programme focused on weight-related behaviours and lifestyle support.
It does not provide medical advice and does not guarantee weight loss or specific results.

Individual results vary.

2. Purchase & payment

The programme is sold as a one-off payment with instant access to digital content.

There is no subscription for the programme itself.

Prices are shown in GBP (£) and payment is taken at the point of purchase.

3. Access & delivery

Upon successful payment, you will receive immediate access to the programme materials.

Access is provided digitally. No physical products are supplied.

4. What you receive

Your purchase includes access to the core programme content and resources provided during the programme period.

All programme materials provided as part of the purchase are yours to keep.

5. App access (optional)

Use of the app is optional.

Access to the app is included only for the duration of the programme.

At the end of the programme, you may choose to opt in to continued use of the app.

If you opt in, continued app use costs £15 per month, payable directly to the app provider.
There is no automatic renewal and no obligation to continue using the app.

If you do not opt in, app access ends and no further charges apply.

6. Results & expectations

The programme supports habit change and lifestyle improvement.

While some participants report changes in weight or behaviour, results are not guaranteed.
Weight loss and other outcomes vary from person to person.

7. Refunds & cancellation

Due to the digital nature of the programme and instant access to content, refunds are handled as follows:

You may request a refund within 7 days of purchase by contacting us at the email address provided on the website.

After this period, refunds are not guaranteed and are considered on a case-by-case basis.

This does not affect your statutory rights.

8. Consumer rights

Nothing in these Terms affects your rights under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013.

9. Limitation of liability

The programme is provided for educational and informational purposes only.

We are not responsible for:

• individual outcomes or results

• decisions you make based on the programme

• any third-party services or apps

Nothing in these Terms limits liability where it would be unlawful to do so.

10. Third-party services

The optional app is provided by a third-party provider.
Any payments, continued use, or disputes relating to the app are between you and the app provider.

11. Changes to these Terms

We may update these Terms from time to time.
The version in force at the time of your purchase will apply.

12. Contact details

For questions about these Terms or the programme, please contact us via the details provided on the website.